Service Assurance

Our service commitment is not a slogan but a firm action. To this end, we have established enormous, systematic, and standardized service assurance system to ensure timely and proper handling of each service item.

Complete Procedure--- from Order to Machine Delivery

Division Of Labor Makes Us More Professional

Kefid has established a complete management system from initial consultation, solution design, on-site visit, machine preparation and shipment to after-sales feedback, to effectively ensure rapid and timely transmission of information so that the specialized services and technical supports can be provided by the correct persons at the correct time.

Four Steps Ensuring Safety And Efficiency Of Machine Preparation And Shipment

Keeping in mind a Chinese old saying that “Jade must be cut and chiseled to make it a useful ware” (a person must be disciplined and educated to be a useful citizen), Kefid has always been upholding the spirit of craftsman at every stage, especially for the stages of machine preparation and shipment.

Checking order

With the sales contract, the order tracking clerk checks the models and quantities of machine and spare parts for machine preparation.

Quality test before delivery

Upon completion of the manufacturing of equipment, the quality inspector strictly checks quality of every machine with the checklist.

Check items when packing

Before packaging and shipment, the order tracking clerk checks the packaged items again with the packing list to avoid loss of items.

Packaging and transport

Professional packaging and modular solution of transportation guarantee the safe and smooth delivery.